About our Team
At Wawa, we know what it takes to run a successful retail business. After all, we are one of the premier convenience stores in the country. In order to delight our customers, our business is open 24 hours a day, 7 days a week, and 365 days a year. Because of this commitment to provide legendary customer service, our associates at all levels work a variety of schedules that could consist of days, night and weekends. Our store teams are like families, so if you think you want to become a member of our family, take a look at the positions we have available.
Customer Service Associate (CSA)
Customer Service Manager (CSM)
Fresh Food Manager (FFM)
Assistant General Manager (AGM)
Customer Service Associate (CSA)
Customer Service Associates are hard workers, trust me I know, I’ve been at my store for 2 years. I’m a Business Major at the local University so I work a lot of different shifts
because of my schedule at school. If you want to be a CSA, you must possess certain qualities:
- Likes variety of tasks and jobs
- Someone who likes to keep busy and keep moving
- Can follow processes
- Likes serving people
- Enjoys interacting with PEOPLE!
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Customer Service Manager (CSM)
Have you ever heard the saying, “It’s all in the details?” Well, that’s my job, the details. I manage the training and coaching of Customer
Service Associates. CSAs are at the front line when it comes to taking care of our customers.
In order to be a CSM, you must possess certain qualities:
- Customer Focused
- Thrives on detail
- Doesn’t like to guess
- Can hear their smile on the phone
- Loves to lead others
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Fresh Food Manager (FFM)
I’m the type of person that knows you can’t stuff a turkey the night before Thanksgiving.
Knowing some of these foodservice tips comes in handy when it comes to running the foodservice area.
If you want to be a FMM you must possess certain qualities:
- Has a passion for food
- Loves to sell
- Enjoys a different day, every day
- Understands that presentation is everything
- Loves to serve others and lead others
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Assistant General Manager (AGM)
My job can be very challenging at times. After all, I am responsible for the success or failure of my store and team. My leadership skills, along with Wawa’s training, prepared me to take this role - and I know I have what it takes to make my store and the Company successful. In order to be an AGM you must possess certain qualities:
- Leads by example
- Can manage change
- Can be the cheerleader one day and the quarterback the next
- Is accountable and holds people accountable
- Could fill in for Dear Abby
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